Company OverviewRanked number 1 most awarded International Agency in Japan
Job DescriptionAccount Director
Requirements7+ years account experience and/or marketing experience
Native Japanese speaker with Business English (bi-Cultural preferred)
Additional Job InformationAccount Management Fundamental
Take ownership. The buck stops with you. It's not the agency's responsibility, this team or that team....it's your responsibility to the agency and your client that every piece of work is being done to the highest quality, on time and on budget. Drive this in everything you do.
• Be proactive, persistent and result-driven. Think about what to the client needs, why and how to rationalise it. Be persistent and unwavering in your faith that your work can change their business.
• Curious, a pro-active learner, always open for new ideas, continually looks to learn and improve in their roles. Think big and act smart.
• A can-do attitude. There are always problems but great account people find solutions (n.b. they don't have to find solutions alone but they are the catalyst for them happening). Be an innovative problem solver, anticipate potential obstacles and develop plans and contingency plans to overcome them.
• A skilful collaborator who is open to bringing in the right experts from the client problem. Displays the appropriate levels of influencing, consulting skills externally and internally works well with peers across different disciplines, titles, backgrounds to pursue overall success of the agency.
• Have a deep understanding of scope and timing plans. Have the ability to coordinate your delivery team to maximize work efficiency and productivity and communicate this all to the clients.
• Manage multiple projects (of varying complexity based on level)
• Understand, learn and play an active role in the development of campaign strategy. Whether it be the big idea, the communications strategy or customer journey. Account are responsible for driving this with the right domain partners. "
Leadership & People Management
1. The Account leader. For that account, they are the go to person. They are responsible for managing a broad team of account management, folks as well as multiple disciplines around a client challenge.
2. Take ownership of all projects. They lead by example and clearly demonstrate to other domains expectations from them and the client.
2. They are partners. They demonstrate partnership to their program management teams and other disciplines.
3.. They are mentors. They take an active interest in the needs and career paths of their team and assign them feedback and tasks specifically giving them the best opportunity to grow.
4. They manage up. As blooming senior leaders, they are responsible that not only are their business directors informed, but they know how and when to share information with domain heads and senior management.
1. Ultimately responsible for the quality of Ogilvy deliverables to clients. Works tirelessly with domain and delivery teams and clients to guarantee this.
2. Integral player in the management of the client relationship with senior and mid-level clients. This includes but is not limited to the handling (and challenging) of key client briefs, projects and requests. Be cognizant of the political climate facing clients and be able to translate that back to the agency.
3. Finds opportunities within his clients to deepen the relationship. Leverages Agency domains to expand upon the day to day.
4. Resolves issues for clients no matter the issue with agency (price, relationship etc.) Know when to step in: Protect junior team from issues stemming from internal or client sources.
1. Deep client experience and knowledgeable about the category to help guide clients with communication planning within Ogilvy but also as part of an IMC/multiple agency relationship.
2. Fights to ensure brand-building ideas that translate into great work.
3. Partner to planning teams and in ensuring all strategy is actionable
4. Responsible for transforming great strategy into great work including ensuring that all strategy is understood by discipline teams
5. Ensure that teams are using the right strategy resources. Know when to pull in brand planning but when a digital strategist or technologist might help provide the right solution. Help identify and build those multi discipline teams around a common client challenge.
1. Partnering with Delivery, record and maintain impeccable financial health of the clients you own.
2. Have significant experience in all 360 practices (digital, web, mobile, social, brand strategy, UX, Video, Content, TV, Print, OOH, Media, etc). Enough actionable experience to identify and activate additional resources for any given project.
3. Be up to date with both the agency's and industries best practices and be able to talk to delivery and clients about how to action these to benefit the agency and client.
4. Be the team's eyes and ears acting as an escalation point for teams. Work tirelessly with all domain partners to understand any needs and challenges and work with delivery to resolved.
5. Regularly liaise with and partner with Ogilvy Chicago (global hub) to ensure smooth stakeholder approvals, easy and ongoing flow of communication to the benefit of the client work in Japan.