CS Manager

Location: Japan - Tokyo
Job Type: Permanent
Salary: 7000000 - 9000000 JPY
Job Function: Customer Service/Customer Support/Call Center
Reference: JO-191225-208259
Industry: Manufacturing/Engineering/Industrial
Sub-Industry: SCM/Transportation/Logistics/Cargo

Company Overview

A Chinese delivery services company based in China.

Job Description

RESPONSIBILITIES
•Customer support services
* Support for escalation from team members
* Design and improve business flow and operations
* Introduction and operation of CS tools in Japan
•Management operations
* Team building including recruitment, training and evaluation of members
* Design and tune the target KPI
* Work with other departments
- Submission of customer feedback reports to head office

Requirements

REQUIREMENTS
- More than 5 years of manager experience
- English business level
- Experience in customer support (B2B, B2C) at Call Centers
- Experience in the logistics and transportation industry

Additional Job Information

Location: Tokyo
Hours: 9:00am - 6:00pm