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Job Description

Company Overview
French subscription service that delivers carefully selected and beautifully designed beauty, fashion and lifestyle surprises.
Based around a different theme each month, every box promises to delight its recipients.
It currently has offices in France, Germany, and Japan.

Job Description
Being the guarantor of the customer happiness in Japan :
- Overlooking our customer service to meet the high standards of Japan : quality
control and customer satisfaction.
- Creating retention and increasing the lifetime subscription average.
- Monitoring and reporting every month KPIs to France (daily number of tickets,
monthly return boxes, churn rate, lifetime box subscription average)
> Managing the operations team (3 people) :
- Being a real team player to create synergies among your team and the other teams’
members.
- Embodying the company’s values and spread them among the team’s members.