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Client Advisor

Job Description

Company Overview
European Luxury Fashion group is looking for a Client Advisor

Job Description
-Act as a Brand ambassador
-Ensure an exceptional and personalized Client Experience by telephone, live-chat and email, with a “Client Centric” approach.
-Master and respect Brands’ E-commerce and Retail Excellence standards and policies.
-Master Brands’ products and DNA
-Gather Client feedbacks and requests to support a continuous improvement of the client experience and enrich the Group’s strategy.
-Understand individual and team KPIs.

Requirements
-Sensibility to the Luxury world, enthusiasm for the Brands and products
-Excellent spoken and written skills in Japanese as a must, English as a strong nice to have
-Team spirit, dynamic, flexible, autonomy, positive and smiling attitude,professionalism
-A strong customer service and problem solving orientation, Patience, Diplomacy and Listening skills
-Openness to the digital world
-Persuasiveness, with the ability to soothe unhappy customers and to persuade them
to retain services or make further purchases