Customer Care

Location: Japan - Tokyo
Job Type: Permanent
Salary: 6000000 - 8000000 JPY
Job Function: General Administration
Reference: JO-191224-208204
Industry: Life Sciences & Healthcare
Sub-Industry: Medical Devices

Company Overview

European based, this company is a market leader in Dental Prevention and has set new standards in the design, manufacturing and sales of devices used for dental treatments.

Job Description

The Customer Care Associate is in charge of delivering quality pre and post customer care with a good follow up on customers files ( order, request, delivery time, etc.)

Responsibilities:
- Reception of Client Orders
- Follow up and updating of the assigned portfolio of clients
- Check and verification of logistics documents
- Preparation of transport documents/ exportation
- Invoices, deliveries and updating of the client files
- Follow up on client complaints , consignments, unpaid invoices (reminders)

Requirements

Requirements:
- Proven Experience as an Office Manager, Admin Assistant
- Fluent in English
- Fluent in Japanese
- Ability to handle sensitive information
- Outgoing, positive and open minded personality is requested.

Additional Job Information

Hours: 9:00 am - 6:00 pm
Location: Tokyo
Flex time: 10:00 am - 4:00 pm