Location: Japan - Tokyo
Job Type: Permanent
Salary: 3500000 - 4500000 JPY
Job Function: Customer Service/Customer Support/Call Center
Reference: JO-180731-168721
Industry: Consumer Goods
Sub-Industry: Luxury Goods

Company Overview

Prestigious luxury group is looking for a talented, service-oriented individual for a customer service role.

Job Description

Daily duties include:

Act as contact person for boutique staff, customers, teams and overseas offices for customer claims;
Deliver excellent service ensuring 100% customer satisfaction at all times;
Cooperate with local teams on how to solve problems and find solutions;
Communicate with European headquarters on customer inquiries;
Handle customer/boutique staff inquiries over phone/e-mail;
Track status of delivery and ensure deadlines are met;
Estimate and approve costs.


Positive, professional and customer-oriented attitude;
Efficient skills in Microsoft applications (Excel, Word);
Native Japanese with excellent communication skills;
Reading and writing proficiency in business English;
Strong interest in brand and product knowledge;
Be able to work effectively as a team-player;
Pro-activeness, problem-solver, team-player;

Background in luxury goods or customer service a huge plus.

Additional Job Information

On-the-job training and flex hours.