Location: Japan - Tokyo
Job Type: Permanent
Salary: 4000000 - 5300000 JPY
Job Function: SCM/Transport/Logistics
Reference: JO-190418-188646
Industry: Consumer Goods
Sub-Industry: Consumer Electronics

Company Overview

World leader in Sports and Fitness equipment technology.

Job Description

- Guarantee precise and timely orders processing according to internal policy and sales comnditions
- Guarantee customer experience through an excellent "online assistance"
- Support Sales force in customer service activities from offer to order management
- Assure that orders are in compliant with TG sales conditions and grant the follow up
- Manage orders portfolio, assuring precise and updated information on delivery schedule
- Grant adequate feedback to customers' enquiries
- Manage post delivery calls in order to assess customers' satisfaction
- Liaise with logistic operatiors to grant product delivery
- Everything needed to properly cover the assigned responsibilities

Requirements

- Long term customer relationship approach
- Negotiation skills
- Polite communication skills
- ERP systems knowledge (BAAN)
- CRM management knowledge
- Knowledge of local VAT/Fiscal regulation
- Fluent in English (recommended)
- Inbound / Shipping management
- Multiple tasking in collaboration with other related departments
- PC Skills (Excel, Word)

Additional Job Information

Shariff Hael |Consultant
Supply Chain Division | RGF Professional Recruitment Japan
D: +81-3-6820-0385
shariff.hael@rgf-professional.com
ThinkPark Tower 6th floor 2-1-1 Osaki Shinagawa-ku Tokyo, Japan 141-6006
RGF Talent Solutions Japan K.K.
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