Customer Support / Customer Success

Location: Japan - Tokyo
Job Type: 正社員
Salary: 3500000 - 5000000 JPY
Job Function: Customer Service/Customer Support/Call Center
Reference: JO-200511-217613
Industry: Technology/Online
Sub-Industry: Software Company

Company Overview

Rapidly expanding software company is looking for a Customer Success staff!!

Job Description

【Job Content】

- Support the users through phone call and email.
- Develop and improve FAQ and other Web contents related to Customer Service
- Social Media management
- Draft product improvement proposals


【Required Skills】

- +1 year experience as Customer support staff.
- Strong communication skills
- Basic MS Office skills

Additional Job Information

Working hours: 10: 00-19: 00 (Core time 11: 00 ~ 17: 00)
Location: Shibuya-Ku