Customer Success Manager, Director

Location: Japan - Tokyo
Job Type: Permanent
Salary: 13000000 - 18000000 JPY
Job Function: Sales
Reference: JO-190709-195974
Industry: Technology/Online
Sub-Industry: Software Company

Company Overview

Foreign Leading RPA company

Job Description

【Position name】Customer Success Manager, Director

【Job Description】
What if you could shape the future of work and be part of the team that creates the digital workforce of tomorrow using Robotic Process Automation?
We have a grand vision of liberating the human workforce from tedious, repetitive tasks. If you like to think ahead, like we do, then we must talk.
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch our company successfully, adopt it widely and are continually driving business value from our company. Customer Success Director are entrusted with handling the prioritization of activities for our largest and most strategic customers, working with Customer Success Managers and stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption and to improve the overall quality and maturity of its use.
A major area of responsibility of Customer Success Directors is coaching Customer Success Managers and RPA Development Consultants and helping them to develop an appropriate strategy with customers, to maximize adoption of our software, self-sufficiency and business value for the customer.

Requirements

・ 10+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.
・SaaS experience
・Solid technical background with hands on experience in digital technologies
・Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.
・Familiarity with software and front-end development
・Excellent verbal and written communication skills
・Strong analytical and problem-solving skills
・Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
・Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
・Proven track record in a highly professional customer service in a dynamic, start-up environment.
・Diplomacy, tact, and poise under pressure when working through customer issues.
・Fluency in written and spoken Japanese is mandatory.
・Reading and writing skills in English is required, but verbal communication skills are not, as long as you would like to develop linguistic skills or increase global exposure in your career.

Additional Job Information

Hiroki Onaga | Consultant | Sales & Marketing |IT
RGF Professional Recruitment Japan
D: (+81) 03-4400-2632
hiroki.onaga@rgf-professional.com | Linked in