Customer Support

Location: Japan - Tokyo
Job Type: 派遣
Salary: 3500000 - 5000000 JPY
Job Function: IT Support/Helpdesk
Reference: JO-190821-199300
Industry: Financial Services
Sub-Industry: Commercial Banking

Company Overview

IT Services Company (On-site Global Financial Institution)

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITES:
- Provide on-site technical support for desktop PCs – both software and hardware
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Proactively inform management of trends, significant problems and expected delays.
- Provide other IT-related support as required by the business
- Test applications as required by the business before rollouts


- Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
- Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
- Solid understanding of Intel based PC hardware/peripherals
- Strong verbal, written, listening communication experience

SKILLS:
- Ability to make sound decisions following approved procedures in a fast paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision

LANGUAGE:
English: Fluent Japanese: Daily Conversation
Working Shift Hours: 7:00 – 16:00, 8:30 – 17:30, 9:00 - 18:00, 10:00 – 19:00