Job Description

Company Overview
Leading Luxury & Apparel Company

Job Description
B2C Logisitcs Back Office Manager (E-Commmerce)
- Ecommerce business is significantly growing and to operate E-commerce platform by supporting from 3PLs.
- Japan is designated as one of E-commerce operation platform for the brand and the position is to ensure the daily
monitoring of both warehousing operations and deliveries, also through the refinement and development of KPI and
SLA, with the ultimate target to achieve the agreed lead times, costs and service quality levels.
- The position will challenge 3PLs and delivery partners to achieve agreed target including efficiency gains and continuous
improvement of processes. The position also to support the identification of improvements opportunities and lead their
implementation, both in terms of specific or HQ-driven global projects.
- The position is driven by a strong understanding of local logistics specificities to support the highest achievements of
omni-channel integration between B2C and B2B processes.
- Will deal on a daily basis with operational exceptions, local specificities, adhoc processes.
- Management of the EMEA team
- Definition of processes and procedures at WW/APAC level to manage daily interactions with Brands Ecommerce
Operations and Customer Care
- Direct support on daily tasks of BtoC Logistics Back office team when required

· Minimum 5 years working experience in a BtoC Operations department (i.e. Logistics, After-sales, Customer service).
Strong knowledge of Logistics and After-sales service operation is plus
· Working experience in Fashion & Luxury industry is plus
· Excel / Words/ Power point skill is must
· Good knowledge of Sales Force Service Cloud. SAP user is plus