Location: Japan - Tokyo
Job Type: 正社員
Salary: 7000000 - 14000000 JPY
Job Function: Project Management
Reference: JO-200326-214813
Industry: Technology/Online
Sub-Industry: Telecommunications

Company Overview

A global leader for SCM, Manufacturing and Retail ERP based in the US. You will have the opportunity to English and work with teams globally.

Job Description

 Lead project team in the resolution of customer project issues, escalating to appropriate parties as needed
 Collaborate with appropriate resources on customer's business, organization and culture to strengthen their credibility as trusted advisors
 Assist in generating Statement of Work and customer proposal documents
 Help validate and produce appropriate baseline project plans and templates
 Work with appropriate parties to plan project resource requirements
 Provide guidance, feedback, coaching, and developmental experiences to project team members
 Assess project performance and communicates lessons learned to increase institutional knowledge
 Ensure project team adheres to policies, procedures, methodologies and quality standards
 Manage services engagements including interactions with client project team and client executives
 Resolve all project issues including budget, timeline, accounts receivable, scope changes, software functionality and technology
 Provide regular project communication and status reporting
 Manages project quality to ensure customer satisfaction
 Lead process change and serve as a subject matter expert to drive key decisions
 Identify Key Performance Indicators, develop baseline measurements, establish ongoing measurement processes, measure and present quantifiable results
 Ensure that projects deliver the value/ROI sold with the engagement
 Build collaborative relationship that increases customer's perception of the value our clients brings to their business and expands future business opportunities
 Maintain a full understanding of our competitor’s software and service solutions
 Keep individual and project expenses within budget
 Record cost-transfer time to other teams, as appropriate
 Escalate issues that may have negative financial impact
 Manage service engagement budgets
 Review billing for all active accounts
 Record and reports on billable time to customer
 Maximize margin on service engagements
 Ensure supporting project documentation is in order and submitted timely
 Maintain project compliance to our clients project management methodology
 Contribute to the ongoing development of project management, implementation, and solution templates and best practices
 Effectively identify and close additional software and service opportunities within your client base


 PMP certification preferred.
 Preferred Experience in the SCM industry; Proven experience working as a Project Manager or similar capacity.
 Deep understanding of Mfg & retail business processes, with specific work experience in these business areas.
 Knowledgeable in project management best practices.
 Demonstrated leadership experience in a software consulting, implementation or development projects.
 Demonstrated experience presenting and interfacing with C-Level Executives
 Skilled at leading and coordinating across diverse teams to achieve desired outcomes.
 Ability to resolve complex problems with little to no guidance
 Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc).
 Strong interpersonal skills with the ability to mentor, coach and train.
 Excellent communication skills in Japanese & English language, client relationship and analytical skills.
 Well organized and consistently meets commitments.
 Self-starter / able to work and lead groups independently
 Highly developed organizational skills
 Strong analytical skills, particularly in requirements gathering, root cause analysis, problem resolution, and quality assurance
 Proven ability to identify potential problems/outstanding tasks, and finding solutions
 Excellent analytical, writing and presentation skills.
 Willing to travel according to customer project needs