Company OverviewA global leader for SCM, Manufacturing and Retail ERP based in the US. You will have the opportunity to English and work with teams globally.
Lead project team in the resolution of customer project issues, escalating to appropriate parties as needed
Collaborate with appropriate resources on customer's business, organization and culture to strengthen their credibility as trusted advisors
Assist in generating Statement of Work and customer proposal documents
Help validate and produce appropriate baseline project plans and templates
Work with appropriate parties to plan project resource requirements
Provide guidance, feedback, coaching, and developmental experiences to project team members
Assess project performance and communicates lessons learned to increase institutional knowledge
Ensure project team adheres to policies, procedures, methodologies and quality standards
Manage services engagements including interactions with client project team and client executives
Resolve all project issues including budget, timeline, accounts receivable, scope changes, software functionality and technology
Provide regular project communication and status reporting
Manages project quality to ensure customer satisfaction
Lead process change and serve as a subject matter expert to drive key decisions
Identify Key Performance Indicators, develop baseline measurements, establish ongoing measurement processes, measure and present quantifiable results
Ensure that projects deliver the value/ROI sold with the engagement
Build collaborative relationship that increases customer's perception of the value our clients brings to their business and expands future business opportunities
Maintain a full understanding of our competitor’s software and service solutions
Keep individual and project expenses within budget
Record cost-transfer time to other teams, as appropriate
Escalate issues that may have negative financial impact
Manage service engagement budgets
Review billing for all active accounts
Record and reports on billable time to customer
Maximize margin on service engagements
Ensure supporting project documentation is in order and submitted timely
Maintain project compliance to our clients project management methodology
Contribute to the ongoing development of project management, implementation, and solution templates and best practices
Effectively identify and close additional software and service opportunities within your client base
PMP certification preferred.
Preferred Experience in the SCM industry; Proven experience working as a Project Manager or similar capacity.
Deep understanding of Mfg & retail business processes, with specific work experience in these business areas.
Knowledgeable in project management best practices.
Demonstrated leadership experience in a software consulting, implementation or development projects.
Demonstrated experience presenting and interfacing with C-Level Executives
Skilled at leading and coordinating across diverse teams to achieve desired outcomes.
Ability to resolve complex problems with little to no guidance
Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc).
Strong interpersonal skills with the ability to mentor, coach and train.
Excellent communication skills in Japanese & English language, client relationship and analytical skills.
Well organized and consistently meets commitments.
Self-starter / able to work and lead groups independently
Highly developed organizational skills
Strong analytical skills, particularly in requirements gathering, root cause analysis, problem resolution, and quality assurance
Proven ability to identify potential problems/outstanding tasks, and finding solutions
Excellent analytical, writing and presentation skills.
Willing to travel according to customer project needs