Job Description

Company Overview
A global Pharmaceuticals company

Job Description
The Consultant, HR Connect Team is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. The role opens tickets / cases, and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution. This position will report into Manager/Senior Manager, HRConnect – JAPAC.
• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday/Leave/Time systems/Share-point to transact on customer requests
• Generates standard reports as agreed with stakeholders
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required such as employee portal material preparation

• Familiarity with HR services / processes
• Language skills depending on Service Center location
• Familiar with HRIS (Workday, Time and Attendance and other HR systems)