Helpdesk-Information Systems

Location: Japan - Tokyo
Job Type: Permanent
Salary: 6000000 - 10000000 JPY
Job Function: Mobile Developer
Reference: JO-200327-214826
Industry: Technology/Online
Sub-Industry: E-commerce

Company Overview

国内外において、Eコマースを中核に、トラベル、デジタルコンテンツ、
通信などのインターネットサービス、クレジットカードをはじめ、銀行、証券、保険、
電子マネーなどのFinTech(金融)サービス、さらにプロスポーツといった多岐にわたる
分野でサービスを提供しています。
現在、70を超えるサービスを展開し、世界10億以上のユーザーに利用されています。
社内は英語環境ですので英語力を活かせる環境です。

Job Description

In this division, we are trying to provide services to customers with the following emphasis.
- Improve customer satisfaction by planning and implementing measures to improve center quality
- Formulation of workflow, FAQ, etc. at start of new service
- Promotion of reforms using AI (AI Chatbot, AI IVR, etc.) and our call center products

The unique appeal of this position is the ability to provide new services to customers using AI Chatbot and our Omni-Channel Contact Center Service.

Requirements

- English ・・・ Native level (telephone / email support)
- Japanese ・・・ Conversation level
- Basic knowledge of telecommunication services (support phone / ISP)
- Communication skills (flexible and courteous customer support and ability to make correct decisions)
- Basic knowledge of document creation (Create and modify FAQs, procedure manuals, etc. Create documents using Microsoft Office PowerPoint)

Additional Job Information

If you are curious to know more regarding this position, please do not hesitate to contact Mariz Choo at:
(E) mariz.augustine@rgf-professional.com | (D) 03-6422-4473

Looking forward to speaking with you!