Helpdesk-Information Systems

Location: Japan - Tokyo
Job Type: Permanent
Salary: 6000000 - 10000000 JPY
Job Function: IT Support/Helpdesk
Reference: JO-200323-214361
Industry: Technology/Online
Sub-Industry: Large IT Corporation

Company Overview

At the ease of home and abroad, with e-commerce acting as a strong core - travel, digital content,
Internet services such as communications, credit cards, banks, securities, insurance,
FinTech (financial) services such as electronic money, and a wide range of professional sports services are fully available.
Today, it has more than 70 services and is used by more than 1 billion users worldwide.
The aim is to maximize its business across the globe.
They are heavily invested in the IT sector for their business, and have a diverse and global working environment.
If you're keen to work with challenges and career development opportunities, this company also provides plenty of opportunities for it.

Job Description

In this division, we are trying to provide services to customers with the following emphasis.

- Improve customer satisfaction by planning and implementing measures to improve center quality
- Formulation of workflow, FAQ, etc. at start of new service
- Promotion of reforms using AI (AI Chatbot, AI IVR, etc.) and our call center products

Requirements

- English ・・・ Native level (telephone / email support)
- Japanese ・・・ Conversation level
- Basic knowledge of telecommunication services (support phone / ISP)
- Communication skills (flexible and courteous customer support and ability to make correct decisions)
- Basic knowledge of document creation (Create and modify FAQs, procedure manuals, etc. Create documents using Microsoft Office PowerPoint)

Additional Job Information

If you are interested to know more about this opportunity, please contact Mariz Choo at:

(D): 03-6422-4473 or email to: mariz.augustine@rgf-professional.com