RGF is a global brand of Recruit Group, Japan

Job Description

Company Overview
Our client is a industry leader in Virtual instrumentation and delivers software and hardware solutions for measurement and testing.

Job Description
Branch IT Desktop Systems Specialist at the Tokyo office.

The role of the Branch IT Desktop Systems Specialist is to provide technical support to all employees in Japan.
He/she will be responsible for supporting and troubleshooting desktop systems, servers, and network devices.
This position will work under the direction and supervision of the Japan IT Team Lead but will report directly to the APAC IT Manager based in Shanghai.

Core Job Responsibilities
• Provide technical support to employees for all IT systems and services
• Handle support tickets
• Configure and support desktop PCs and laptops and other IT assets
• Manage IT vendors
• Troubleshoot IT systems and services
• Work with global IT teams and escalate issues as needed
• Hold training sessions
• Participate in planning and execution of local IT infrastructure projects

Qualifications and Skills

Basic Qualifications
• 2+ years of work experience in an IT position
• Business level Japanese and English.
• Experience in PC/workstation provisioning, troubleshooting, and management
• Interest in working with technology
• Willing and able to travel domestically and internationally when required (5% estimated)

Nice to have
• Experience in a multi-national company
o Windows servers
o Server virtualization
o Storage and backup technologies
o Routers, switches, wireless networks, and VPN technologies
o Active Directory, DNS, and DHCP
o PBX/telecom systems
o Data center management
o Collaboration and VoIP applications
o Microsoft Office 365 (including Teams, SharePoint, and OneDrive) or others
o Phone setup and support

Personal qualifications:
o Can work under stress
o can work independently, with little supervision
o Open mind
o Flexible
o Teamwork

Additional Job Information
• Work hours: Monday – Friday, 9 AM - 5 PM with a 1-hour lunch