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Job Description

Company Overview
Global Renewable & Environment Company heavily expanding in both Japan and Asia.

Job Description
• Work closely with business stake holders and oversea IT team to provide IT services
• Lead Japan IT Helpdesk team
• Work closely as a member of global IT team to provide user support as well as drive projects
• Provide assistance to IT Infrastructure team to design, deploy, monitor, troubleshoot and improve IT Infrastructure (PC, Server, Network, Voice and Video Communication)
• IT asset management procurement
• Reporting
• Maintain Technical Documentation and Standard Operation Procedure
• At least 5 years of hands on IT Support experience
• Team leadership experience
• Native Japanese/Business English to communicate with teams in APAC

Requirements
Essential Technical Skills:
• End User Computing
o Windows 10
o Office Applications o SharePoint Online
o Collaboration Tools such as Skype for Business and teams
o Endpoint security
• Server
o Windows Server 2012, 2016
o Active Directory and Group Policy
o File Server
o SQL Server
o Backup
• Office LAN, WIFI, VPN
o Must be able to perform basic troubleshooting
o PC to LAN and Wireless network
o VPN (Site-to-Site, client access)
o Firewall
• Voice and Video Communication
o PBX/VoIP
o Skype for Business, Teams
o Video Conference (Polycom)
• Configuration and Troubleshooting of various network services
o DNS
o DHCP
• ITIL fundamental knowledge
• Strong analytical troubleshooting skill

Desirable Technical Skills
• IT Security
o Network Border Security
o Vulnerability Assessment
o Penetration Test
• Monitoring
o Infrastructure availability and resources
o Application response time
• Virtualization and Cloud Computing
o Virtualization technologies such as
 VMware vSphere
 Microsoft Hyper-V
o Cloud Services such as
 Microsoft Azure
 Amazon Web Service
 Google Cloud o Networking o Load Balancing
o Internet Domain, DNS, SSL Certificate Management

Additional Job Information
Playing Manager managing 2 helpdesk staff