Company OverviewAmerican Global manufacturer of electronic instruments and electromechanical devices
Job DescriptionMAIN DUTIES/RESPONSIBILITIES
Installs and maintains operating systems and third party applications.
Maintain data storage, availability and backup integrity for ERP System and File server.
Coordinates with IT team from various sites to improve overall support and efficiency.
Evaluates vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
Interacts with end users to determine software and hardware needs in an effort to provide support in a timely manner.
Managing of user accounts on company servers and runs necessary system update to ensure that company systems are secure.
Remote support, troubleshooting and fault finding for remote office.
IT software and hardware inventory tracking to ensure compliance with company IT policy.
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
Performing business network integration on domain migration, email migration and infrastructure integration.
Provide flexible work hours to meet the demand of the IT department.
Provide business analysis in improving of Navision ERP process to meet the business needs.
Provide support and development on Navision ERP based on requirement.
Diploma or Degree in Computer Science
Strong knowledge and experience in Microsoft Dynamic NAV
A quick learner, easy going, organized self-motivated, inquisitive, problem-solver with strong written and verbal communication skills
Strong customer service orientation
A team player with an aptitude to use initiative whilst complying with standards & procedures
Able to write and verbal communication in English is a must.
ESSENTIAL EXPERIENCE & TECHNICAL KNOWLEDGE
Experience in of Microsoft Windows Server, Active Directory and Office365
Good understanding on the Networking, VPN and DNS/DHCP services
Knowledge of firewall, security and storage technologies
Strong working experience with Microsoft Windows Server, MS SQL and Navision ERP system would be a definite plus