IT Services Incident Manager

Location: Japan - Tokyo
Job Type: Permanent
Salary: 7000000 - 12000000 JPY
Job Function: IT Manager/Director
Reference: JO-200413-216187
Industry: Services
Sub-Industry: Business Consulting

Company Overview

Global IT Services Company

Job Description

・Handling Incident Management, conducting meetings, facilitation of meetings with CXO levels, stake holder communications
- Bilingual with good communication skills in Japanese & English and must possess strong ITIL knowledge.

Key responsibilities:
- Major Incident Management
- Initiate & Coordinate bridge calls for incident resolution involving multiple stakeholders / CXOs
- Drive Continuous Improvements


Must have skills:
- ITIL (Incident Management in particular)
- Experience in Handling Incident Management
- Fluent Japanese & English Communication Skills (business fluency)
- Meeting Facilitation experience

Good to have skills:
- IT Infrastructure knowledge & skills
- Metrics reporting and documentation