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Infra Tech Support Associate

Job Description

Company Overview
Infra Tech Support Associate at the World Leading Consulting Company.

Job Description
1. Technical Support Associate/Analyst provides the company's customers with hands-on support for hardware and software incidents including access problem that cannot be resolved remotely and escalated from Abroad Service Desk Services.
2. Technical Support Associate/Analyst works with local/global co-workers in various projects and plays a role in assisting in the deployment of new technologies and applications.

This World Leading Consulting Company is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Requirements
【Basic Qualifications】
-Bachelor degree;
-Network skill: Operation OR construction experience in IT Infrastructure (Foundation) for 1 year above;
-English is required (Business level);
As a daily work, communication with offshore members by mail / Skype chat / Skype call is necessary. So Reading / Writing / conversation skill in English is required;
-Business Level of Japanese is required to a Foreigner because daily communication is necessary between Accenture employees, vendors and Clients.


【Preferred Qualifications】
-Customer support experience;
-Professional Knowledge and business experience in Router and switch of Cisco network Products or Juniper Products is Preferred;
-Security skill: Firewall experience etc.


【Professional Qualifications】
-Ruggedness (able to work every day except Saturday & Sunday)
-Business skill
-Accommodate flexibly
-Work location: Tokyo & Kanagawa
-Team work Ability

Additional Job Information
Feel free to contact me for more information :
Yulia Vetchinova |IT&Fintech Consultant | RGF Professional Recruitment Japan
D: +81-3-6422-4431 | M: +81-(0)80-4444-1407
yulia.vetchinova@rgf-professional.com