Internal Helpdesk Express Service Staff

Location: Japan - Tokyo
Job Type: Permanent
Salary: 5000000 - 8000000 JPY
Job Function: IT Support/Helpdesk
Reference: JO-190912-200789
Industry: Technology/Online
Sub-Industry: E-commerce

Company Overview

Leading global E-commerce company

Job Description

Internal Helpdesk Express Service Staff

Job: Service Support
Location: Tokyo
Employee Status: Regular

Description
As a member of the in-house Helpdesk group, face-to-face support team, you will provide IT support. It's including 'on-site support' for executives and their secretaries.

Responsibilities:
Provide high quality services as an express service staff member
Help improve the service of the Internal Helpdesk while working with other Helpdesk members
Through improving the productivity and quality of Helpdesk services we provide, you will contribute to improving the productivity of our group employees and expanding the company's business.

Requirements

Minimum Qualifications:
Be able to make appropriate and quick decisions on your own
More than 2 years' experience in an IT support role (HW, SW, Network, etc.)
High communication skill is appreciated

Preferred Qualifications:
ITIL Foundation certificate holder