Job Description

Company Overview
(Software Development Company)

Job Description
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices as to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Handle and resolve customer requests and complaints.
• Minimize customer complaint
• Aid in product design and product development.

• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

• Fluent Japanese, Business Level English. Business Level Chinese