Location: Japan - Tokyo
Job Type: Permanent
Salary: 4000000 - 4500000 JPY
Job Function: SCM/Transport/Logistics
Reference: JO-190122-181066
Industry: Services
Sub-Industry: Hotel

Company Overview

South Asia’s largest hospitality group with presence across 230 cities and currently operating 3000+ hotels. Client pioneered and revolutionized the fragmented and legacy-driven budget hospitality space by enabling standardization of services, amenities and in-room experience. Through use of its proprietary technology all developed in-house, client has delivered predictable, affordable and quality accommodation to millions of travelers in Asia. Hotel-owners partnering with client has seen a significant increase in occupancy levels, get access to the world’s first tablet-based property management apps and become part of a brand recognized and loved by travelers nationwide. Client has a happy customer base of over 5 million and its app has been downloaded 10 million+ times.

Job Description

JOB RESPONSIBILITIES

● Primary responsibility is to drive better guest experience and ensure adherence of processes
○ Inspect properties to ensure adherence to standards
○ Take measures to prevent revenue leakage
○ Handle guest escalations and ensure a delightful experience for guests
● Train hotel staff on best practices for guest interactions as well as using in - house systems
● Ensure high visibility for the brand at the property site and notify central team if the brand is hampered
● Provide inputs to central team on the appropriate pricing of the property

Requirements

SKILLS REQUIRED

● 3-5 years of high quality experience in operations, preferably in hotel management
● High degree of ownership, roll-up-your-sleeve attitude & willingness to get task completed
● Willingness to be available for guests whenever required
● Comfortable working in early-stage, cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally

LANGUAGE REQUIRED
- Business Level English
- Business Level and above Japanese

Additional Job Information

Contacts:
Yandy Low
Supply Chain Division
yandy.low@rgf-professional.com