Location: Japan - Tokyo
Job Type: Permanent
Salary: 5000000 - 6000000 JPY
Job Function: Customer Service/Customer Support/Call Center
Reference: JO-180705-166646
Industry: Services
Sub-Industry: Hotel

Company Overview

5-star Global Luxury Hotel

Job Description

• Taking responsibility for effective operations of the outlet and good business and qualitative performance
• Handle day to day management activities and establish shift pattern organisation
• Plan and coordinate menus with the chef
• Ensure that outlet’s team has good knowledge of food and beverage
• Maintain standards in terms of food, its presentation, service, health & safety, and reputation
• Analyze, plan and execute plans for outlet sales levels and profitability, as well as staff development
• Work closely with the Communications Department to organize marketing activities and promotional events
• Prepare regular reports on colleague control, cost of sales control and sales, and budget setting
• Recruit, train and motivate colleagues and maintain employee satisfaction
• Enhance guest satisfaction by ensuring colleagues deliver top-notch service and remember guests' preferences
• Formulate strategies for handling special requests and VIPs
• Deal with guest complaints and escalate them where appropriate in a timely manner
• Maintain the hotel's grooming, uniform and hygiene standards
• Be familiar with and ensure compliance with safe working practices and local and relevant Food Acts
• Highlight defects in the building, plant or equipment and ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel and local government procedures.

Requirements

• At least 3 years of relevant experience, preferably in a restaurant and/or luxury hotel
• Customer-focused and excellent interpersonal skills
• Good problem solving and people management skills and able to train a team
• Ability to work a flexible schedule and with all levels of guests and management
• Good prioritizing and time management skills
• Proficiency in Japanese and English (reading, written, spoken)