Location: Japan - Tokyo
Salary: 4500000 - 7600000 JPY
Job Function: Service
Reference: JO-171114-140356
Industry: Conglomerates
Sub-Industry: Conglomerates

Company Overview: An American based global leader in manufacturing electronic insturments and electromechanical devices. 

Job title: Service Engineer 

Overview

We are seeking a highly talented engineer to provide field service support to new and existing customers in the optics and high precision machining markets. This position is responsible for maintaining a high level of customer satisfaction and improved customer relations. The position will also support the sales and applications team to promote sales of new tools into the market.

 

Responsibilities

Answer customer inquiries regarding product operation and service.

Service and repair customer equipment on site.

Provide support and training to customers in the use of the equipment and repair techniques.

On-call support to solve customer problems on tools.

Tool installation including customer signoff.

Generate metrology recipes for specific customer applications.

Demonstrate products to customers.

Support evaluate customer samples and generate reports.

Communicate customer feedback on new product design to engineering and marketing.

Consult with engineering, manufacturing, and marketing teams to determine solutions to unusual system operations and maintenance problems.

Assist marketing and sales people in developing new applications for new markets.

 

Minimum Qualifications

Engineering degree, plus 3+ years of field service experience with systems used factories and laboratories.

• Technical product experience with high performance metrology systems is desired.

Excellent verbal and written communication skills along with presentation skills are required both in Japanese and English.

Highly motivated and an excellent team player.

Must be able to work effectively with a minimum of supervision.

Willing to travel 50%+ of the time.

 

Salary range
~7.6 mil yen including incentive