Location: Japan - Tokyo
Job Type: Permanent
Salary: 5000000 - 6000000 JPY
Job Function: HR - Shared Services
Reference: JO-190415-187787
Industry: Life Sciences & Healthcare
Sub-Industry: Pharmaceuticals

Company Overview

A Global Pharmaceuticals company

Job Description

This is a Shared Service Specialist position.
The Shared Service Specialist, is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. The role opens tickets / cases, and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Answers general questions and redirects misplaced calls.
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges.
Guides HR Employee Self-Service and Manager Self-Service transactions.
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
Inputs data into Workday to transact on customer requests.

Requirements

Familiarity with HR services / processes
Familiar with HRIS (Workday, Time and Attendance and other HR systems)
Ability to learn organization specific knowledge around HR processes and scope of services