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Shared Service Specialist

Job Description

Company Overview
A Global Pharmaceuticals company

Job Description
This is a Shared Service Specialist position.
The Shared Service Specialist, is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. The role opens tickets / cases, and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Answers general questions and redirects misplaced calls.
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges.
Guides HR Employee Self-Service and Manager Self-Service transactions.
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
Inputs data into Workday to transact on customer requests.

Requirements
Familiarity with HR services / processes
Familiar with HRIS (Workday, Time and Attendance and other HR systems)
Ability to learn organization specific knowledge around HR processes and scope of services