Job Description

Company Overview
Globally leading robotics and platform provider for online grocery and warehouse solutions.

Job Description
The Solutions Architect will be the bridge between business and technology, and will be the primary point of contact managing technical relationships with clients for our Platform. You will provide personalized, proactive support and guidance, and will have the ability to articulate technical solutions and how they can solve client problems to all audiences, including non-technical.
The successful Solutions Architect will have experience in working with geographically separated teams and be able to take joint ownership with the Clients Solution Architect of the Solution Design for the client’s use of the Platform and how it interacts with the client’s systems.

About the Platform
This is our end to end solution currently focused on the grocery category, to allow retailers around the World to allow them to compete against platform competitors.
Our end to end solution includes all of the software from e-commerce through to final mile routing as well as store bases solutions, plus our hardware including our fully automated CFCs (CFC = Customer Fulfillment Centre).

We are unique amongst other vendors, in that not only is our solution end to end, we also use all of these capabilities to power our own market leading online only retailers in the UK.

Our mission is clear: “Always Way Ahead - the unquestioned market leading end to end solution, anywhere in the World, from both a consumer experience & operational economics perspective.

 Co-own the Solution Design of how the platform integrates with the clients systems
 Direct the solution design to meet the main objectives of our company and the Client
 Maintain and advise the client on how to integrate new features or products into client systems
 Technical support help on level 2 (or above) - direct support. Ensure the prompt and proper resolution of any technical challenges on the clients end.
 Educate client on how to use product or answer difficult questions around integration design.
 Help partners resolve day-to-day challenges by delivering innovative and scalable solutions.
 Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success.
 Provide documentation and technical guidance to ensure the technical success of clients’ integrations.
 Improve product offerings by providing client feedback on features to our product managers and engineers. Work with client on any inputs they have for technical roadmap.
 Perform implementation reviews, and analyze and optimize client's product mix to ensure their success.
 Travel to client - extensive

Skills, Experience & Qualifications
 Native or JLPT N2 level Japanese speaker (essential)
 Strong client relationship management whilst maintaining core product direction
 Technical Background (Engineering or Computer Science preferable)
 Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership and proactive can-do attitude.
 Data analysis and good data-driven decision-making skills.
 Ability to work well in a cross-functional team environment.
 Basic understanding of retail operations to support the partners ability to get the best out of the platform
 Excellent communication skills.
 Retail Systems Experience
 Experience in technologies: Public Cloud/AWS, REST web services, API development, and systems integration.
 BA/BS degree in a technical field or equivalent practical experience.

**Our end to end solution (not an exhaustive list): e-commerce, manual & automated pick, supply chain, final mile, AI & ML, new emerging technologies, automation/robotisation, customer relationship management / customer service

Additional Job Information
Equal Opportunity Employer
Our client is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, color, nationality, ethnic or national origin, religion, age, disability or union membership status.