Company OverviewGlobal number one robotics and software platform provider for online grocery and warehouse solutions.
Job DescriptionOur client; a UK based online grocery and warehouse automation platform provider are expanding their operations with one of Japan's number one super market and grocery chains.
To facilitate the introduction of the platform we seek a strong Solutions manager.
The Solutions Manager will be the bridge between client business requirements and the platform implementation. You will provide personalized, proactive support and guidance through the Pre and Post sales process. Critically You will own all elements of the client end to end capability roadmap.
Work closely with the Solutions Architect to assess the client’s needs and discuss feature requests with the client. The Solutions Manager will then partner with product and commercial teams to drive feature requirements from client, from concept to contract to implementation to launch. Represent client at product and feature discussions, inputting client use cases, scenarios and feature requirements from the client.
Manage and optimize ongoing operational aspects of strategic partnerships (e.g. establishing success metrics and enabling partners to achieve them, managing partner service level agreements)
The Solutions Manager is responsible for creating and running the Business Readiness program for the client. This program includes multiple sessions including getting the client up and running on the platform. The Solutions Manager will work alongside the Project Delivery Manager to deliver the product to client.
Support the client, by acting as a first level support, by owning the capability roadmap and then escalating these to relevant product and development teams.
Discuss requirements with the client, and communicate up and coming features and launch timelines to Client, this will include new capabilities on the future roadmap for the platform as well as any fixes or processes.
The Solutions Manager along with the Solutions Architect will be the main point of contact between the client, and the technology teams. They will also work closely with the Solutions account management team.
Work with internal client side account management team to keep a positive client relationship.
Key Customers and Collaborators
● Solutions Architect
● Account Manager
● Technology Team on mass
RequirementsSkills, Experience & Qualifications
Native or JLPT N2 level Japanese speaker (essential)
BA/BS degree or equivalent practical experience.
Experience working cross-functionally, both internally and externally, to drive partnerships or projects
Experience in managing strategic partnerships or client relationships
Negotiation skills that impress all around
Loves to be client facing, enjoys challenging conversations and resolving conflicting agendas
Experience working for technology companies - managing clients needs and strategic objectives
Ability to understand technical complex subjects and technologies
Excellent problem solving and strong analytical skills.
Retail / Grocery industry knowledge desirable
**Our end to end solution (not an exhaustive list): e-commerce, manual & automated pick, supply chain, final mile, AI & ML, new emerging technologies, automation/robotisation, customer relationship management / customer service
Additional Job InformationBenefits Package
● Life Assurance
● Private Medical Insurance
● 23 days holiday, increasing to 25 with 3 years’ service
● Employee Assistance Program
● International Travel at our expense
● Free Shares
● Opportunity to participate in Sharesave and Buy as You Earn schemes