Job Description

Company Overview
To provide clients with a high quality Informatics product, using total project lifecycle management. This
includes direct client liaison, providing requirements analysis, solution configuration and documentation
of client systems to effectively implementing the systems, undertaking customizations, training users
and providing ongoing support and maintenance.

Key Responsibilities:
Actively participate in the delivery and implementation of Informatics products and services by
understanding customer requirements and demands and thoroughly investigating technical issues
to ensure successful resolution.
Communicate effectively between customers, consultants, partners and the Services Management
in a timely manner.
On time delivery against project and technical support plans ensuring customer satisfaction.
Troubleshoot problems with Informatics software and solutions, reproduce difficult issues and
develop workarounds and solutions where appropriate, sharing findings with internal colleagues.
Work with other consultants to develop skills to lead project deliverables
Attain technical knowledge to deliver standard and customized training courses to customers, and
Requirements analysis and documentation.
System design and documentation.
System configuration.
Testing and validation of configured systems.
Product/client support, both remotely by phone and email as well as on-site as and when required.
System training for users.
Maintain product and industry knowledge.

Job Description
Minimum Requirements/Qualifications:
Understanding of the use of IT within the laboratory environment
Knowledge of the pharmaceutical life science industries
Excellent spoken and written English
Computer programming skills
Understanding of Computer System Validation processes