Company OverviewWe are the world’s first experience management platform, designed to allow you to gather, analyze and act on your core business data.
Job DescriptionSales Engineer
Responsible for providing presales technical/functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Provides direction and specialist knowledge in applying the technology/application to client business. Develop and deliver high-quality presentations and product demonstrations. Present and articulate advanced product features and benefits, product future direction and overall solutions. Design, validate, and present our software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Presents and articulates our product's strengths, relative to competitors.
-Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
-Drive the adoption of our solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers.
-Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
-Build working knowledge of competing products and how to technically sell against them
-Work collaboratively with Product Management, Marketing, and Engineering during the development, launch and continuing refinement of existing and new products.
-Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
-Communicate effectively w/ engineers & stakeholders. Describe problems succinctly to enable issue management
-Develop/maintain technical and business knowledge of industry directions and trends
-At least 3 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
-High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
-Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
-Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
-Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
-Strong customer-facing and relationship building skills
-Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
-Must be prepared to learn new technologies
-Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Psychology, Computer Science, Mathematics, Statistics, or another quantitative field. Strong academic performance.)
Additional Job InformationIf interested, please contact RGF Consultant Ryan Filiatrault at:
D: 03-6820-0388 | M: 03-6422-4400