Company OverviewGreat client reputation and satisfaction. Fast growing Japan presence that is expected to grow 3-5x in size and revenues over next 3 years including new branch offices and technical operations center.
Job DescriptionTransaction Coordinator (Japan)/営業アシスタント
Answering telephone in a responsive, energetic and professional manner.
Prioritizing customer requests between those for the salesmen and those that need to be forwarded to another resource within the organization
Providing, researching and communicating the tracking numbers for packages to customers
Purchasing products (given general guidelines from salesmen) for specific deals.
Processing sales transactions and following through on every related issue from the point of shipping to the final customer follow up on satisfaction.
Assist customer with problem resolution for items not received, damaged items or items to be returned.
Maintaining cursory knowledge of the company’s products and services
Performs other related duties as required
Global company with international staff and performance based culture
Recognized as the dominant global leader in third party maintenance (TPM) and pre-owned hardware.
Japan TPM market is experiencing strong growth. Timing is perfect.
Diploma holders or equivalent with 1 years of sales support experiences.
Proficient in Microsoft Office products including Word, Excel and Outlook
Business Japanese(N1 VISA Support), Business English
Ability to meet the needs of multiple customers with diverse requirements in a dynamic environment.
Ability to work independently and with a team
Tenacious problem solver
Experience with Oracle is a plus.