Workplace Specialist

Location: Japan - Tokyo
Job Type: Permanent
Salary: 5000000 - 6000000 JPY
Job Function: IT Support/Helpdesk
Reference: JO-190523-191389
Industry: Consumer Goods
Sub-Industry: Jewelry

Company Overview

Global Luxury Retail Company is looking for Bilingual IT Support Specialist.

Job Description

This role is in Japan Operations & Infrastructure team, and
mainly in charge of workplace and endpoint management
solutions including directory services, mobile device
management, cloud services, IT asset and client management
and innovative technology, etc. This person should be capable in
administering the above solutions and with operations
experience on them is preferred. In addition, participating and
leading in technology innovation by performing different proof
of concepts, piloting new solutions, evaluating new products
and proposing new initiatives to businesses. Project
management experience is required for different workplace
related roll out projects.
 The role requires to be a collaborative person to work with both
global headquarter functional team, APAC regional team,
country IT teams throughout Asia Pacific (APAC) and business
users and stakeholders from Kering and different luxury brands.
 The role acts also as Level 2 or 3 support in Japan on technical
solutions and handle escalations from regional helpdesk and
country IT teams.

Requirements

Responsible for operations of deployed workplace solutions,
maintaining service level and corporate standard across offices
and brands in Japan.
 Align global workplace initiative, corporate standard and local
requirement in Japan to roll out workplace solutions and
enhancement projects
 Provide timely & end-to-end support to Japan end-user support
team in cooperation with other technical teams
 Provide technical documentations and trainings to internal or
external parties for deployed workplace solutions
 Stay up-to-date on latest technology development
and proactively communicate with APAC technical solutions
team and Japan team towards the introduction of relevant
new or innovative technologies
 Administer 1500+ workstations on ITAM; 3500+ mobile devices
on MDM
 Manage Active Directory Users & Computers and GPO

Additional Job Information

 Participate in Office365 migrations and operations
QUALIFICATIONS AND EXPERENCE
 Bachelor's degree in Engineering, Computer Science, IT, IS or
related field or equivalent in education and experience.
 3 years relevant working experience in enterprise
workstation, mobile device, collaboration or workplace
administration and management, preferably in retail / B2C
businesses.
 Experience in working with global / regional office is
preferred.
 Hands-on Experience in most of the below solutions:
 ITAM / Client Management Software such as BMC
Client Management, Microsoft SCCM
 IT Service Management tool including Service Now
 Cloud Office Suite - Microsoft Office365
 File & Print Service Management
 Mobile Device Management (e.g. VMWare AirWatch
and Microsoft Intune)
 Endpoint devices (Windows, Mac, and iOS devices)
deployment
 Experience in the following solutions is a plus:
 Innovative technologies in retail / B2C businesses
 Collaboration, Unified communications, Video
Conferencing or mobile conferencing solutions
 Enterprise End Point security software (e.g. Symantec,
McAfee)
 Microsoft WSUS
 Strong communication and presentation skills to liaise with
different parties globally
 Solid vendor management and project management
experience
 Good team player and self-motivated
 Good knowledge and understanding of other technical fields
such as server, network, security, and applications
 Customer-oriented attitude and working style
 Good communication skills and fluency in both spoken and
written English and Japanese. Business level of Japanese is
must.
 Ability to work independently and under minimum supervision
 Ability to work under pressure and to meet tight deadlines
 Excellent analytical and problem-solving skills
 Flexible in working hours
 Certifications in Microsoft MCSA, MCSE, Service Management
ITIL or Project Management PMP is preferred.