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Location: Tokyo, Kanto
Salary: Open
Employment Type: Permanent
Languages: English > Business Level, Japanese > Business Level
Industry: Technology/Online
Sub-industry: Telecommunications
Function: Technology
Posted On: 2020-10-13

Company Overview

Leading AI Driven Supply chain Solutions and Software Company

Job Description

What you will do:

Lead project team in the resolution of customer project issues, escalating to appropriate parties as needed 
Collaborate with appropriate company resources on customer's business, organization and culture to strengthen their credibility as trusted advisors 
Assist in generating Statement of Work and customer proposal documents 
Help validate and produce appropriate baseline project plans and templates 
Work with appropriate parties to plan project resource requirements 
Provide guidance, feedback, coaching, and developmental experiences to project team members 
Assess project performance and communicates lessons learned to increase institutional knowledge 
Ensure project team adheres to company policies, procedures, methodologies and quality standards 
Manage services engagements including interactions with client project team and client executives 
Resolve all project issues including budget, timeline, accounts receivable, scope changes, software functionality and technology 
Provide regular project communication and status reporting 
Manages project quality to ensure customer satisfaction 
Lead process change and serve as a subject matter expert to drive key decisions 
Identify Key Performance Indicators, develop baseline measurements, establish ongoing measurement processes, measure and present quantifiable results 
Ensure that projects deliver the value/ROI sold with the engagement 
Build collaborative relationship that increases customer's perception of the value our company brings to their business and expands future business opportunities 
Maintain a full understanding of our competitor’s software and service solutions 
Keep individual and project expenses within budget 
Record cost-transfer time to other teams, as appropriate 
Escalate issues that may have negative financial impact 
Manage service engagement budgets 
Review billing for all active accounts 
Record and reports on billable time to customer 
Maximize margin on service engagements 
Ensure supporting project documentation is in order and submitted timely 
Maintain project compliance to company project management methodology 
Contribute to the ongoing development of project management, implementation, and solution templates and best practices 
Effectively identify and close additional software and service opportunities within your client base


To be successful for the role, what you will need:

PMP certification preferred. 
Preferred Experience in the SCM industry; Proven experience working as a Project Manager or similar capacity. 
Deep understanding of Mfg & retail business processes, with specific work experience in these business areas. 
Knowledgeable in project management best practices. 
Demonstrated leadership experience in a software consulting, implementation or development projects. 
Demonstrated experience presenting and interfacing with C-Level Executives 
Skilled at leading and coordinating across diverse teams to achieve desired outcomes. 
Ability to resolve complex problems with little to no guidance 
Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc). 
Strong interpersonal skills with the ability to mentor, coach and train. 
Excellent communication skills in Japanese & English language, client relationship and analytical skills. 
Well organized and consistently meets commitments. 
Self-starter / able to work and lead groups independently 
Highly developed organizational skills 
Strong analytical skills, particularly in requirements gathering, root cause analysis, problem resolution, and quality assurance 
Proven ability to identify potential problems/outstanding tasks, and finding solutions 
Excellent analytical, writing and presentation skills. 
Willing to travel according to customer project needs

Additional Information

Probation Period: .
Smoking Conditions: .
Overtime: .
Social Insurance: .
Holidays: .
Working Hours: 9:00 AM - 9:00 AM
Lunch Break: 9:00 AM - 9:00 AM