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Salary: Open
Employment Type: Permanent
Languages: English > Business Level, Japanese > Native
Sub-industry: Outsourcing
Function: Internal IT
Posted On: 2022-02-05

Company Overview

1945年に、フランスで会計事務所を設立して以来、世界90以上の国と地域、306オフィスに約42,000人のプロフェッショナルを擁し、会計 監査、税務及びアドバイザリー業務、および会計業務を専門とする国際的に統合された会計事務所です。
日本に進出して約30年が経ち、現在では170名を超える国際色豊かなプロフェッショナルが外資系企業へのサポートや、クロスボーダー案件における日系企業への支援などを 積極的に行っております。

Job Description

• Provide first level of helpdesk support (for desktops, laptops, printers, business applications, etc.)
• Escalate issues to the local IT Manager and / or the Regional IT team
• Follow up with IT teams and end users to ensure proper closure of all IT incidents (including documentation / reporting in the helpdesk ticketing system)
• Work closely and build strong relationship with business teams and understand their IT requirements
• Install and configure computers and other IT equipment for new joiners
• Manage inventory of IT hardware and accessories (purchase, record keeping, disposal, etc.) in line with corporate and regional guidelines
• Perform any other IT related tasks and duties as assigned by supervisors



・大学卒業(Bachelor's degree)
• Experience in first level hardware and software troubleshooting
• Understanding of the Windows desktop support technology areas
• Knowledge of Microsoft Office applications and other common desktop applications
• Japanese Native or equivalent

• Technical skills/background in system (Microsoft Active Directory, Microsoft Office O365, etc.) and in networks
• Experience in IT support call centers or onsite helpdesk teams
• Self Task management skill and work standalone skill

• Organized, self-disciplined and able to prioritize and multi-task
• Good problem-solving and communication skills
• Able to adapt to a multicultural workplace and to build strong relationship with end-users
• Japanese: native or advanced
• English: good written communication skills

Additional Information


Probation Period: 3months
Smoking Conditions: NA
Overtime: NA
Social Insurance: YES
Holidays: YES
Working Hours: 9:15 AM - 6:15 PM
Lunch Break: 12:00 PM - 1:00 PM
Benefits: base+bonus