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Location: Tokyo, Kanto
Salary: Open
Employment Type: Permanent
Languages: English > Business Level, Japanese > Business Level
Function: Technology

Company Overview

IT consulting, services and business solutions company

Job Description

を提供できるProcess Consultant/Leadを募集します



・企業の管理部門(経理・法務・人事など)が抱えている課題に対して、 ServiceNowを活用したプロセス
・特定顧客向けのITILプロセス (Incident, Service Request, Change 等) の既存プロセスの改善及び設計
- グローバル(インド)と協業し、設計/改善したITIL プロセスを ITSM ツール (ServiceNow /
RemedyForce) に実装

* Reporting to Global Process Manager and will be engaged in delivery of ITSM services
- Process consultant will provide strategic, tactical and operational solutions by applying process
knowledge based on ITIL / ITSM Consultant also assesses the process maturity and define/develop
process documents
- Would deliver engagements across different IT Transformation advisory including development of
IT Governance, IT Service Management, Service Catalog Design, IT Policy & Process definition, etc.
- Candidate would either be part of IT Transformation consulting engagements or have to take on
leading role for some engagements and provide thought leadership as well as subject expertise to
the teams executing engagements
- Would also be involved in client management / client expectation management
- Handles and manages projects end to end


・Remedy もしくは ServiceNow 等 ITIL ツールの経験



Required Skills & Experience
- Knowledge and use of Service Management tools like Service Now, BMC Remedy, HP Service
- An understanding of Customer’s business and their relationship with the IT services enabling
- Certification: ITIL V3 Expert Level / Practitioners or Service capability modules in V3

* Overall
- People skill - has worked independently on projects or as part of small consulting teams
- Has strong communication skills as the profile requires interactions with CIO, CEO, CFO and other
senior leadership
- Believes in quality deliverables that are on-time
- If required, willing to travel on short notice for domestic as well as international engagements

* Preferred Experience
- Performed at least 3 ITIL Process consulting based on Version 3
- Managed Service Management Office (SMO) for large customers
- Strong expertise in Service Operations and Service transition
- Develop process architecture and roadmap for the large AMS or IMS managed services
- Driving service reporting and service improvement activities
- Detailed documentation of ITIL process, the process document should consists of inputs /
outputs, process dependencies, RACI Metrics, detailed process steps, KRA, metrics
- Perform process consulting and advisory for quality improvement, cost optimization or time
- An expert who engaged with customer service management team to identify initiatives related to

Additional Information

Probation Period: NA
Smoking Conditions: NA
Overtime: NA
Social Insurance: NA
Holidays: NA
Working Hours: 9:00 AM - 6:00 PM
Lunch Break: 12:00 PM - 1:00 PM
Benefits: None